Introducing PIQSY.
Injury management intelligence with a pulse.

PIQSY (Pulse IQ SaaS) is the next generation of injury management intelligence, giving small and mid-sized businesses the visibility to see what's happening, the intelligence to understand why, and the guidance to know what to do next.

Request your PIQSY Score → See How It Works
✓ Claims. Compliance. Risk. Readiness. One intelligent view.
✓ Powered by LucidOps' real-world expertise.
✓ Less panic. More plan.
PIQSY Live Program View
Open Claims: Live Program View
WC-4471 · Lumbar Strain
69 days open · $85,000 reserve
Review Recommended
WC-5102 · Shoulder RSI
57 days open · $120,000 reserve
Review Needed
WC-4489 · Laceration
33 days open · $12,000 reserve
Adequate
PIQSY Score
2 claims need attention
68
Readiness: Moderate
2 claims need attention
Walkthrough

See it in 4 minutes.

Sara Kruser walks through what your team sees in the client portal.

Request your PIQSY Score →
$47K
Average cost of a lost-time WC claim (NCCI, 2022–2023)
50 states
Jurisdiction-aware intelligence
10 areas
Areas scored in your Risk & Readiness Assessment
The Problem

Your injury management program has data. But do you have intelligence?

Workers' compensation is complex. Carriers and TPAs manage claims, but they don't manage your program for you. Your team needs more than reports and renewal numbers. You need a clear view of what's happening, what the data is telling you, where risk is building, and what you can do about it.

Visibility drives outcomes. Every claim decision, from reserves to claim development, can influence your program and ultimately your experience modification factor. Most employers have no independent way to evaluate whether their claims are tracking as expected or to identify where intervention may make a difference.
Better collaboration starts with better information. The strongest programs have employers, carriers, TPAs, and other partners working from the same picture. PIQSY gives your team the intelligence to ask better questions, challenge assumptions, and participate meaningfully in the conversation.
WC expertise shouldn't be limited to WC experts. Your team may not live and breathe workers' compensation, and they shouldn't have to. PIQSY translates complex claims and program data into clear insights and actionable priorities your team can understand and use.
Your mod rate tells you what happened. By the time your experience modification factor reflects your claims history, many of the decisions that influenced it are already behind you. PIQSY keeps a pulse on your program while there's still time to identify issues, influence outcomes, and make smarter decisions.
What the industry data says
Average cost of a lost-time WC claim$47,316
Average motor-vehicle crash claim$91,433
Denied claims that convert to paid within a year67%
Added cost when a denied claim converts+55%
Sources: NCCI claim data (2022–2023 accident years) via NSC Injury Facts; Lockton review of 200,000+ claims.
How It Works

From assessment to action in four steps

Your injury management program is already generating data. PIQSY turns that data into intelligence, and LucidOps turns intelligence into action.

We don't replace your carrier or TPA. We give your team the visibility, expertise, and confidence to work alongside them more effectively, with better questions, better information, and a clear understanding of what needs attention.

1

Know where you stand.

Injury Management Program Assessment

How healthy and prepared is your injury management program? Our Risk & Readiness Assessment evaluates your program across ten key areas, from hiring and safety culture to claims oversight and return to work. Your PIQSY Score gives you a clear picture of where you're strong, where exposure is building, and what deserves attention first. You don't just get a score. You get prioritized actions to move it.

2

Know what your claims are telling you.

Expert Claims Review

PIQSY brings your claim data into focus. We evaluate open claims against applicable industry benchmarks and established workers' compensation methodologies, tracking claim trajectory, treatment progress, reserves, litigation exposure, and other indicators that may signal a claim is moving off course. When the data raises a question, we don't just flag it. We document what we're seeing, explain why it matters, and give your team an evidence-based position to take to the carrier or TPA. Every recommendation is reviewed by our injury management specialist.

3

Know what applies.

State Guideline & Compliance Intelligence

Injury management isn't one-size-fits-all. State statutes, regulations, treatment guidelines, and claims practices matter. PIQSY brings jurisdiction-specific context into the conversation, helping your team understand the rules and guidelines that govern a claim, from Oregon OAR 436 to Arizona ICA/ODG and applicable requirements nationwide. You get the relevant citations and context you need to have informed, productive conversations about treatment, compliance, and claim management.

4

Know what to do next.

Ongoing Training & Support

Intelligence only matters if your team knows how to use it. LucidOps provides structured training and ongoing support designed to build your team's injury management knowledge over time. Advisor clients also receive direct access to our industry expertise, so questions don't sit unanswered and opportunities don't get missed. The goal isn't to make your team dependent on us. It's to make your team better at managing your own program.

Services & Pricing

Stop guessing what your workers' comp program is costing you.

Your claims are moving. Your reserves are changing. Your mod is being calculated. The clock is already running. LucidOps uses the size and exposure of your program to build a right-sized engagement around where we can create the most value. That may include a monthly retainer, an upfront engagement fee, and, when appropriate, a performance fee tied to measurable savings. You don't need another report. You need to know where your program stands, where risk is building, and what you can do about it.

Start with the Risk & Readiness Assessment. We'll evaluate your injury management program across readiness, claims, compliance, and performance, and give you your PIQSY Score: a clear measure of your program's health and its opportunities for improvement.

Request your PIQSY Score →
Ongoing
Monthly Retainer
Scoped to your program's size, exposure, and complexity. Covers PIQSY access, ongoing claims intelligence, jurisdiction guidance, and LucidOps' time.
  • Full PIQSY access
  • Claim tracking against expected trajectory
  • Guidance for every state your program touches
  • Monthly program review with LucidOps
  • Team training and support
Get a Quote →
To Start
Engagement Fee
A one-time fee that covers your Risk & Readiness Assessment, your PIQSY Score, a review of every open claim, and onboarding. This is your baseline, so every conversation after it starts from a position of knowledge.
  • Full Risk & Readiness Assessment and PIQSY Score
  • Open claims review
  • Reserve and trajectory review on every claim
  • Jurisdiction gap analysis
  • 90-day action plan
Request your PIQSY Score →
When It Applies
Performance Fee
When the work produces documented, carrier-confirmed savings, a percentage of those savings is earned as a performance fee, negotiated up front for each engagement. It applies only to confirmed outcomes, never to projections.
  • Based only on carrier-confirmed savings
  • Percentage set in advance, per engagement
  • Tracked transparently in PIQSY
  • Never charged on estimates or forecasts
Talk to Us →
Your program is unique. Your pricing should be too.
PIQSY and LucidOps scale with your program, not a predetermined package. Whether you're managing a handful of claims or a complex portfolio, your engagement is built around your program's size, exposure, and opportunities for improvement.
Right-sized intelligence. Right-sized investment.
Built to create value, not just another expense.
Your program already represents a significant financial exposure. When better claim outcomes translate into documented savings, those savings can offset the cost of the engagement. When a performance fee applies, it is based only on documented, carrier-confirmed savings. The goal is simple: create more value than we cost.
Talk to Us →
About Lucid Ops

Built by people who have done the work

LucidOps started with a simple observation: employers who actively participate in their workers' compensation program get better outcomes, for the business, for injured employees, and for their carrier relationships. Most employers want to participate. They just haven't had the visibility or the intelligence to do it.

Workers' compensation is complex, and the people managing it at most companies were never trained for it. That isn't a failing. It's the gap PIQSY was built to close.

"We built the intelligence layer we wish every employer had: the one that tells you what your program is doing while there's still time to change it."

PIQSY is not a replacement for your carrier or TPA. It is the view that lets your team work alongside them as an informed partner, built on the same data and methodology they use, and made usable by the people who run your program day to day.

Our Team
KJ
Krissy Jordan
Chief Experience Officer

Krissy Jordan is the Chief Experience Officer at LucidOps, where she drives growth, innovation, and the development of next-generation technology. With more than 15 years of experience in business development, client services, and multi-state territory management in medical-legal services, she specializes in building lasting partnerships and turning complex business needs into practical, results-driven solutions.

At LucidOps, Krissy leads the design and development of PIQSY, the company's intelligence platform. Combining her background in case coordination, process improvement, and client strategy with hands-on software development, she is building technology that translates complex data and workflows into clear, actionable intelligence for small and mid-sized businesses. Her ability to see both the business problem and the technology needed to solve it is central to PIQSY's development.

Krissy's career spans change management, client consulting, business development, and the day-to-day orchestration of complex cases across multiple jurisdictions. Running a territory taught her that problems rarely start where they surface: they start weeks earlier, at a handoff nobody owns or a deadline nobody tracks. She has consistently focused on working upstream, closing those gaps before they become problems, and creating scalable solutions that help organizations work smarter. At LucidOps, she brings that same mindset to both the client experience and the technology itself, creating tools that make workers' compensation easier to understand, easier to manage, and more proactive.

Krissy holds a Master's degree in Leadership and Organizations with a concentration in Strategic Innovation and Change from the University of Denver, and a BA in Political Science from the University of Northern Colorado, where she was a Stryker Institute for Leadership Development Scholar.

SK
Sara Kruser
Founder and Chief of Strategy and Innovation

Sara Kruser is a strategic workers' compensation and injury management leader with decades of industry experience turning complex programs into measurable business results. As the Founder and Chief of Strategy and Innovation at LucidOps, Sara brings deep employer-side WC expertise to the development of strategies, tools, and intelligence that help small and mid-sized businesses take control of their injury management programs.

Throughout her career, Sara has managed hundreds of claims simultaneously, led WC teams, partnered with carriers, TPAs, legal counsel, and brokers, and built data-driven strategies that materially reduced claim costs and accelerated resolution. Her track record includes reducing claim costs by approximately 76% over a multi-year period, cutting a California claims lifecycle from 30 months to 12 months, reducing a claims backlog by 75%, and delivering more than $1 million in deductible recovery in a single fiscal year.

That experience is the foundation of PIQSY, LucidOps' intelligence platform. Sara brings the real-world logic behind the technology: identifying the data that matters, the signals employers should be watching, and the interventions that can influence outcomes while there is still time to act.

Sara's work has been recognized by her peers in the industry: she was nominated for and received a 2026 Theodore Roosevelt Workers' Compensation Award (Theo Award) from Risk & Insurance for the workers' compensation program she built from the ground up and led. She is also a speaker at national workers' compensation and risk management conferences, where she shares practical insights on claims strategy, program performance, and employer engagement.

Known for her no-nonsense approach, analytical mindset, and ability to make complicated WC issues understandable, Sara is passionate about giving employers something most have never had: the intelligence and confidence to meaningfully participate in their own workers' compensation program. Now she has turned that expertise into technology.

Read the Risk & Insurance profile →
Workers' comp intelligence. Built for your state.
Serving employers nationwide.
Workers' compensation doesn't operate the same way everywhere. State statutes, regulations, reporting requirements, and claims practices all affect how a program should be managed. PIQSY adapts to the jurisdiction where your program operates, while LucidOps brings the expertise needed to interpret the data, identify opportunities, and help your team make informed decisions. From Alabama to California, the intelligence is tailored to the rules that govern your program.
Resources

WC Knowledge for HR Teams

Get weekly insights →
Claims Management
What a Workers' Comp Reserve Is, and Why It Shows Up in Your Premium
A reserve is not what a claim has cost. It is what the carrier expects it to cost, and your experience modifier treats that estimate as fact for as long as the claim is open.
LucidOps6 min read
Arizona Compliance
Arizona Adopted ODG. Most Employers Don't Know What That Gives Them.
Arizona wrote a rebuttable presumption into its rules: treatment that follows the guidelines is presumed reasonable, and treatment that departs from them has to be justified. That cuts both ways.
LucidOps7 min read
Experience Modifier
The Experience Modifier, Explained for People Who Have to Live With It
One number, applied to your premium, calculated from claims data that is one to four years old. Where it comes from, what moves it, and what you can and cannot influence.
LucidOps7 min read
Get In Touch

What's your PIQSY Score?

Your injury program is already generating data. Find out what it's telling you. Request our free Risk & Readiness Assessment and receive your PIQSY Score, a clear measure of your program's health, readiness, and opportunities for improvement. You'll also receive a personalized action plan to help you walk into your next carrier or TPA conversation with better information, better questions, and a plan.

Krissy Jordan, Chief Experience Officer
kj@lucidops.us
Sara Kruser, Founder and Chief of Strategy and Innovation
sk@lucidops.us
Service Area
Nationwide. Manufacturing, logistics, agriculture, construction, and any employer that wants to understand its own program.
Your PIQSY Score
Request your free Risk & Readiness Assessment. We'll review your program and send you your score and action plan.
Request your PIQSY Score →
Send us a message
We respond within one business day.
✓ Message sent! We'll be in touch within one business day.